At Jyotishiwala, your trust means everything to us. We are dedicated to delivering every product — be it gemstones, rudraksha, crystals, or other spiritual items — with the highest level of care, safety, and reliability. Here’s a complete overview of our shipping and delivery process to ensure a smooth experience for you.

Safe & Secure Shipping

Careful Packaging:
Each item is packed securely to endure the transit journey and arrive at your doorstep in perfect condition.

Transit Insurance:
All orders are fully insured during transit. Rest assured — your sacred products are protected until safely delivered.

Trusted Courier Partners:
We work with dependable courier services such as Shiprocket, Bluedart, and Aftership to ensure timely and secure delivery.

Shipping Timelines

Processing Time:
Orders are typically processed and dispatched within 4 business days of confirmation.
Customized or made-to-order products may require additional time — we’ll keep you informed throughout.

Estimated Delivery Time:

• Domestic (within India): 7 to 15 days from dispatch.

• International Orders: 20 to 30 days from dispatch.
  Shipping durations may vary due to customs, location, courier efficiency, or other unforeseen factors.

Note:
While we aim to meet all delivery timelines, delays may occur due to circumstances beyond our control. In such cases, we’ll notify you and do our best to deliver your order at the earliest.

International Shipping & Refunds

We currently deliver to over 150 countries.
If an international order cannot be delivered successfully, we will initiate a refund to your original payment method within 30 to 40 days from the issue identification date.

Shipping Charges

Clear Pricing:
Shipping fees depend on the destination and total weight of your order.
We occasionally offer free shipping promotions on qualifying orders — keep an eye on our website or contact our team at support@jyotishiwala.shop to learn more.

Delivery Address Guidelines

• Accurate Information Required: Please ensure your shipping address is complete and accurate at checkout.

• Delivery Limits: We ship only to residential and business addresses — not to PO boxes, malls, or hotels.

• Address Changes: If you need to update your address post-order, contact our support team immediately.

Note: We are not responsible for failed or delayed deliveries due to incorrect address details. The responsibility lies with the customer to provide accurate delivery information.

Order Tracking

Once your order is dispatched, you’ll receive an email with tracking details.
Use the link provided to follow your shipment. We’ll also keep you updated via email or SMS throughout the process.

At the Time of Delivery

ID Verification:
For high-value deliveries, we may request ID verification and a signature to ensure secure receipt. If you’re unavailable, a trusted person can receive the package on your behalf.

Missed Deliveries:
Our courier partners will make up to three attempts to deliver your order. If unsuccessful, the item will be returned to us. Please reach out to the courier for rescheduling or contact us for assistance at support@jyotishiwala.shop.

Handling Delays

Unforeseen Circumstances (Force Majeure):
Events like natural disasters, strikes, public holidays, or transport disruptions may delay delivery. We will update you promptly and request your patience during such rare events. Such delays do not constitute a service breach.

Non-Delivery, Returns & Cancellations

Missed or Undelivered Orders:
If your package hasn’t arrived within the expected timeframe, please contact our support team within 30 days of purchase.

Return Policy:
If your order arrives damaged or is missing items, kindly refuse delivery and report the issue to us immediately with evidence. Please refer to our full Return Policy on our website for detailed instructions.

Cancellations:
All sales are final. Once an order is placed, it cannot be cancelled under any circumstances.

Our Promise

We are committed to making your experience with Jyotishiwala as seamless and satisfying as the divine products we offer. Should you have any queries, don’t hesitate to reach out to us at support@jyotishiwala.shop.

Happy Shopping,
The Jyotishiwala Team